Teachers' Views on the Communication Skills of School Administrators: A Mixed Method Research
Abstract views: 203
/ 
PDF downloads: 117
DOI:
https://doi.org/10.33200/ijcer.1104275Keywords:
Teacher, School administrator, Communication skills, Communication barriersAbstract
The purpose of the present study was to determine teachers' views on the communication skills of school administrators through a mixed methods design. Although quantitative or qualitative studies deal with the communication skills of school principals according to teacher perceptions, the number of studies conducted in mixed design is quite low. The study's quantitative data were obtained from 368, and the qualitative data were obtained from 20 teachers working in primary, secondary, and high schools in Acıpayam and Tavas districts of Denizli province in Turkey. The data were collected via the "Interpersonal Communication Skills Scale of Primary School Administrators" developed by Şahin (2007) and through an interview form developed by the researchers. For the quantitative data analysis, arithmetic mean, standard deviation, t-test and one-way analysis of variance were applied as a content analysis were carried out in the qualitative data analysis. When the results were examined, it was observed that the communication skills of the school administrators were at a high level, and it was revealed that their communication skills were at the highest level in the dimension of "giving confidence", while it was at the lowest level in the dimension of "giving feedback". There are significant differences in school administrators' communication skill levels considering the branch's variables, teachers' tenure at school, school type, and the number of teachers. It has been seen that the quantitative and qualitative data of the research support each other.
References
Açıkel, G. (2010). Communication between administrators and teachers at high schools [Master’s thesis]. Maltepe University, İstanbul.
Ada, Ş., Çelik, Z., Küçükali, R., & Manafzadehtabriz, S. (2015). School administrators’ and teachers’ perception levels on the communication skills of school administrators (Erzurum sample). Journal of Graduate School of Social Sciences, 19(1), 101-114.
Airasian, P., Gay, L., & Mills, G. (2012). Educational research: Competencies for analysis and application. Upper Saddle River: Pearson.
Akan, D., & Azimi, M. (2019). The examine of communication skills of school administrators according to teachers’ perceptions. Nevşehir Hacı Bektaş University Journal of ISS, 9(1), 287-300. https://dergipark.org.tr/en/pub/nevsosbilen/issue/46568/546185
Ärlestig, H. (2007) Principals’ communication inside schools – a contribution to school improvement? The Educational Forum, 71(3), 262-273. https://dx.doi.org/10.1080/00131720709335010
Ärlestig, H. (2008). Communication between principals and teachers in successful schools [Doctoral dissertation]. Pedagogiska institutionen, Umeå universitet.
Asar, C. (2014). Inspecting the opinions of primary school administrators and teachers in relation to the qualifications and communication skills of administrators [Master’s thesis]. Çukurova University, Adana.
Ayık, A., & Uzun, T. (2016). Determining the level of nonverbal communication skills of school principals based on teachers opinions: A pioneering study. Journal of Communication Theory and Research, 43,150-167. https://eds.s.ebscohost.com/eds/pdfviewer/pdfviewer?vid=0&sid=909b6cc7-f025-4d14-8718-c12d0e3afea1%40redis
Balcı, A. (2001). Research methods techniques and principles in social sciences. Pegem.
Başaran, I. E. (2004). Human relations in management. Nobel.
Başaran, I. E., & Çınkır, Ş. (2013). Turkish education system and school management. Siyasal Bookstore.
Berkovich, I., & Eyal, O. (2018). The effects of principals’ communication practices on teachers’ emotional distress. Educational Management Administration & Leadership, 46(4), 642-658. https://dx.doi.org/10.1177/1741143217694894
Bryman, A. (2006). Integrating quantitative and qualitative research: how is it done?. Qualitative Research, 6(1), 97-113. https://dx.doi.org/10.1177/1468794106058877
Bursalıoğlu, Z. (2015). New structure and behavior in school management. Pegem.
Can, H. (2005). Organization and management. Siyasal Bookstore.
Coşkuner, E. (2008). Analyzing the communication ability of primary school manager according to the perception of the teacher [Master’s thesis]. Yeditepe University, İstanbul.
Creswell, J. W. (2009). Mapping the field of mixed methods research. Journal of Mixed Methods Research, 3(2), 95-108. https://dx.doi.org/10.1177/1558689808330883
Ciftli, S. (2013). Teachers' perceptions about primary school administrators' communication competencies: Case of Samsun [Master’s thesis]. Ondokuz Mayıs University.
Çınar, O. (2010). The principal effectiveness in the communication process. Dumlupınar University Journal of Social Sciences, 26, 267-276. https://dergipark.org.tr/en/pub/dpusbe/issue/4768/65590
Değer, M. (1998). Primary school director communicative competence and their behaviour constituting obstacles to their communicating with primary teachers in primary - education schools [Master’s thesis]. Çanakkale Onsekiz Mart University.
Dickson, D., Hargie, O., & Tourish, D. (2004). Communication skills for effective management. Palgrave Macmillan.
Doğan, S., & Koçak, O. (2014). Relationship between school administrators social communication skills and teachers motivation. Educational Administration: Theory and Practice, 20(2), 191-216. https://search.trdizin.gov.tr/yayin/detay/163725/
Ekici, C. (2020). Examination of communication situations between primary school administrators and teachers. International Journal of Educational Researchers, 3(2), 292-311. https://dergipark.org.tr/en/pub/ueader/issue/59308/780021
Fraenkel, J., Hyun, H., & Wallen, N. (2012). How to design and evaluate research in education (8th ed.). Mc Graw Hill.
Freeman, R. E., & Stoner, J. A. (1992). Management. Prentice-Hall, Inc.
Geçikli, F. (2010). Public relations and communication. Beta.
George, D., & Mallery, P. (2010). SPSS for windows a step by step: A Simple Guide and Reference 17.0 Update. Pearson.
Gomez, A. C. (2022). A review of the knowledge base for the communication skills of educational administrators. International Journal of Multidisciplinary: Applied Business and Education Research. 3(5), 748-757. http://dx.doi.org/10.11594/ijmaber.03.05.03
Güven, B. (2013). The concept of communication and basic elements of the communication process. In B. Güven (Ed.), Effective communication (pp. 5-20). Pegem.
Hamidi, Y., & Barati, M. (2011). Communication skills of heads of departments: Verbal, listening, and feedback skills. JRHS, 11(2), 91-96. https://www.sid.ir/paper/301420/en
Kambeya, N. V. (2008). Georgia teachers' perceptions of principals' interpersonal communication skills as they relate to teacher performance (Doctoral dissertation). Georgia Southern University, Statesboro, Georgia. https://digitalcommons.georgiasouthern.edu/cgi/viewcontent.cgi?article=1198&context=etd
Karasar, N. (2003). Scientific research method. Nobel Publication Distribution.
Kaya, A. (2019). Introduction to communication: Basic concepts and processes. In A. Kaya (Ed.), Human relations and communication (pp. 2-31). Pegem.
Kurt, S. (2015). Communication skills of pre - school administrators [Master’s thesis]. Çanakkale Onsekiz Mart University.
Küçük Güngörmez, T. (2020). Teachers' views of secondary school school managers about communication qualifications: A mixed research [Master’s thesis]. Karabük University,.
Küçük Güngörmez, T., & Polatcan, M. (2020). Teachers' opinions on communication competencies of secondary school principals: A mixed research. Turkish Studies-Educational Sciences, 15(6), 4427-4444. https://doi.org/10.47423/TurkishStudies.44170
Lunenberg, F. C., & Ornstein, A. C. (2012). Educational administration concepts and practices. Wadsworth Cengage Learning.
McPheat, S. (2010). Emotional intelligence: MDT Training. BookBoon.
Memduhoğlu, H. (2015). Examining primary school administrators’ according to the perceptions of teachers and administrators. Education and Science, 40(177), 271-284. http://doi.org/10.15390/EB.2015.1677
Merriam, S. B. (2009). Qualitative research: A guide to design and implementation. San Francisco: Jossey-Bass.
Miller, K. (2012). Organizational communication: Approaches and processes. Wadsworth Cengage Learning.
Mohamed, M., & Zainal Abidin, K. (2021). Principals' communication styles and school culture in vocational colleges in Selangor. Asian Journal of University Education, 17(4), 24-34. https://dx.doi.org/10.24191/ajue.v17i4.16201
Ndidi, E. P., & Alike, U. G. (2018). Principals' application of communication skills as a correlates of teachers' job performance in secondary schools in Anambra State, Nigeria. Online Submission, 4(7), 229-236. https://eric.ed.gov/?id=ED586170
Nural, E., Ada Ş., & Çolak, A. (2012). Conflict management methods used by the school principals according to perceptions of teachers. Atatürk University Journal of Graduate School of Social Sciences, 16(3), 197-210. https://dergipark.org.tr/tr/pub/ataunisosbil/issue/2831/38456
Öner, N. S. (2019). School managers' competencies related to organizational communication process [Master’s thesis]. Muğla Sıtkı Koçman University.
Özan, M. B. (2006). An evaluation of teachers and administrator’s opinions towards communication skill of primary school administrator. Eurasian Journal of Educational Research (EJER), (24), 153-160. https://search.trdizin.gov.tr/yayin/detay/64543/
Özkadam, Z. (2018). The investigation of the relationship between communication skills of primary school principals and organizational cynicism of teachers [Master’s thesis]. Sabahattin Zaim University / Marmara University, İstanbul.
Özpolat, H. (2019). The Relationship between communication barriers and job satisfaction in teachers [Master’s thesis]. Fırat University, Elazığ.
Rowicki, M. A. (1999). Communication skills for educational administrators. https://files.eric.ed.gov/fulltext/ED432830.pdf
Sabanci, A., Sahin, A., Sonmez, M. A., & Yilmaz, O. (2016). School managers' interpersonal communication skills in Turkey. Online Submission, 6(8), 13-30. http://doi.org/10.6007/IJARBSS/v6-i8/2021
Samuel, A. A., & Okotoni, C. A. (2018). Assesment of principals’ communication styles and administrative impact on secondary schools in Osun State, Nigeria. International Journal of Advanced Research and Publications, 2(1), 43-48. http://www.ijarp.org/online-papers-publishing/jan2018.html
Saylık, A., & Hazar, S. (2021). The effects of x and y generation school principals’ communicatıion skills on non-tenured teachers' organizational socialization. Electronic Journal of Social Sciences, 20(79), 1137-1161. https://dx.doi.org/10.17755/esosder.842683
Sezgin, F., & Er, E. (2016). Teacher perception of school principal interpersonal communication style: A qualitative study of a Turkish primary school. International Online Journal of Educational Sciences, 8(4), 10-19.
Sueltenfuss, P. E. (2001). Principal and teacher perceptions of communication skills of the principal [Doctoral dissertation]. University of Northern Colorado. https://www.proquest.com/pagepdf/276245123?accountid=16733
Supriadi, O., & Mutrofin, M. (2017). The influence of principal’s communication skills and quality of leadership on teachers’ job satisfaction. Journal of Education and Practice, 8(29), 127-132. https://repository.unej.ac.id/handle/123456789/83959
Şahin, A. (2007). The relationship between the interpersonal communication skills and conflict management strategies of primary school administrators [Master’s thesis]. Akdeniz University, Antalya.
Şanlı, Ö., Altun, M., & Karaca, R. (2014). Assesment of the communication abilitıes of the school administrators acording to the views of teachers and students. Inonu University Journal of the Graduate School of Education, 1(2), 1-12. https://dergipark.org.tr/en/pub/inujgse/issue/8718/108871
Şimşek, Y. (2003). The relationship between the school principals' communication skills and the school culture (Doctoral dissertation). Anadolu University.
Şimşek, H., & Yıldırım, A. (2008). Qualitative research methods in the social sciences. Seçkin Publishing.
Tanrıöğen, A. (2018). Effective human relations in organizations. Anı.
TDK. (2020, September 12). Turkish Language Institution Dictionaries. Turkish Language Institution Dictionaries: Retrieved from https://sozluk.gov.tr/
Tutar, H. (2009). Organizational communication. Seçkin Publishing.
Türkmenoğlu, I. (2019). Corporate internal communication. Elma Publishing.
Uyğur, G. (2014). Communication efficiency of primary and secondary school administrators [Master’s thesis]. Okan University, Istanbul.
Yilmaz, H. (2015). Examination of interpersonal communication skills of school principles in terms of preschool teachers' views [Master’s thesis]. Selçuk University, Konya.
Yüksel Şahin, F. (2019). An overview of communication skills. In A. Kaya (Ed.), Human relations and communication (pp. 34-60). Pegem.
Yüksel, H. (2019). Definition and basic components of communication. In U. Demiray (Ed.), Effective communication (pp. 2-42). Pegem.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Tufan ÇAYBAŞ, Aydan ORDU
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
